Cancellation and rescheduling policy
Cancellations or rescheduling requires 24-hour notice.
Late cancellation of an appointment will result in a $40 service charge.
A valid credit card number is required to make an appointment. We accept MasterCard or Visa, but not personal checks.
Tipping is greatly appreciated and is typically 15-20% of the regular cleaning price. We actively monitor gratuity levels as a tool for gauging client satisfaction. Tips in the form of cash can be left in small envelopes with clear instructions that it is for the cleaner. We do not accept tips via credit card.
An Important Reminder
Please inform your cleaning attendant of any delicate items, or any notable changes in the home since the last visit. In addition, the client, if present, is responsible for reviewing the work of the cleaner. A final approval by the client will be requested.
FORMS TO COMPLETE
The following forms must be signed and return before 1st cleaning can be confirmed. The client agreement further outlines our policy.
