FAQ

Are you bonded and insured?

- Yes. We are both bonded and insured.

What if something in my home gets broken?

- We will leave the item in clear view with a note. The office will then notify you about completing a damage report.

How do you access my home?

-In your home you make all the decisions therefore this is completely up to you. We are happy to accommodate your schedule in whatever way we can. Many of our clients provide us with an extra key, but some prefer to present during the cleaning.

Will I always get the same service provider?

- We will do our best to keep your service provider consistent. However, if your consultant is unavailable we will replace her with someone just as great!

How do I pay for the service?

- We only accept Master Card and Visa.

What is the cost of my cleaning?

- Please submit a quote request.

Should I tip the service providers?

- Tipping is greatly appreciated and is typically 15-20% of the regular cleaning price. We actively monitor gratuity levels as a tool for

gauging client satisfaction. Tips in the form of cash can be left in small envelopes with clear instructions that it is for the cleaner. We

do not accept tips via credit card.

What is the cancellation policy?

- 48 Hours in advance.

What if my cleaning falls on a holiday?

- Some of our service providers elect to work on holidays. Please check in with us.

How do I provide feedback on my cleanings?

- You will be sent a survey following your first cleaning. Thereafter please email us with any issues we may address with you.